Yes the staff at Sainsburys are taught to take you to the product - I had a friend who failed her mystery shopper test because she took the lady to the aisle but not the shelf!Annpan wrote:
Ah yes but, is the customer the right person to ask? and I consider that if you work in a shop you should understand the vast majority of your produce, and know a little about each item, AND be able to ask a knowledgeable collegue if you must. I use to work in a shop, there were certainly times when I was asked about items I didn't know but I always knew who to ask...
Not the fault of the member of staff, but his attitude and lack of assistance to the customer was certainly down to poor staff training.
I bought custard powder from T***o recently and the till lady said "wow, didn't know you could still get this".... Custard powder????
I have never had the same problem at Sainsburgs - in fact I have to tell the staff to just tell me where stuff is, they don't need to take me to the shelf - obviously part of their staff training. They also seem to have the biggest range of organic and fairtrade of all the supermarkets.
I also work in a shop (not a supermarket, but a largeish chain nonetheless), and we are taught to look knowledgeable even if we aren't! So yes that means looking up stuff in the product knowledge manuals in the stock room as quickly as possible! Basically blag your way through! Luckily I have blagged for so long some of the product training has actually rubbed off!
Sainsburys is pretty good for customer service. Asda on the other hand, well it took them three people to find out what hummous was, if they stocked it and where it was. (I followed them round several aisles). Our asda is dreadful though. They change the prices almost daily I'm sure and change the products so often. I hate going in there, or Sainsburys for that matter, but unfortunately unless I do a big order from the food coop 25 miles away (they deliver cheaply), I can't go anywhere else.
(thanks)
