Charged twice :(

[Rosendula]

I'm sulking.
We needed stuff that I can only get from supermarket and so popped along to $ainsburps. I stocked up on everything I buy from there even if I didn't need it so that I don't have to go again any time soon. As usual, as I left I checked my receipt to make sure I got the things that were on offer or reduced at the right price (big Pyrex bowl for £2.99 ), but it wasn't until I got home and was going over the receipt again that I noticed I'd been charged twice for the sugar. We bought one huge bag for £4.20 and got charged twice. I'm so mad at myself for missing it while I was in the shop.

Oh well. I guess it will teach me to be more observant next time.

[Annpan]

No, No, No..... don't blame yourself.... phone them! Phone the store now!!!!



Sainburps have pretty good customer service - put on your meekest voice and phone saying that you have just checked your receipt and you seem to have been charged twice and ask if there is anything you can do to rectify this.... Just be nice and smiley and apologetic (stamping your feet that you 'know your rights' doesn't get you very far) Don't blame them, don't be sharp, just say that "there seems to have been a mistake"

Good luck

[mrsflibble]

i second that, i also second the "you catch more flies with honey than you do woith sh1t" approach. i have also had mistakes made by sainsboos but they have been very helpful if you approach them in the right way.

[Rosendula]

Hee Hee. It worked. I rang and explained and the lady said she was really sorry. She took my name and number to pass on to customer services and said next time I go in to take my receipt and say I talked to her (by name) and they'd give me a refund.

Thank you for telling me to do that. I thought once I'd left the store and had no way of proving that I only brought one bag home with me that they wouldn't do anything. Gosh! I'm quite taken aback.

[Annpan]

Companies are keen to keep you as a customer - they are mostly very good with 'good-will gestures' I used to work in H+M and you definitely get more if you are nice - if you are horrid and demand things they are unlikely to do anything beyond the legal requirements.

[pumpy]

We had the same probs with T***o & not only did they refund the additional item, they also refunded the same for the original item, as a gesture of goodwill. O.k., money-wise,it was nothing to them, but as a P.R. excercise it worked very well.

[Elizabeth]

Same happened to me at Waitross - they were great, no fuss, no taking name and address type stuff.

[John Headstrong]

when my wife was expecting the twins she needed food often, one night at about 2am, I heard my wife crying in the kitchen, the loaf of bread that I had purchased from safeways was all wrong, It looked like a white and a brown loaf were squeezed together, it was in one of them packets that you could not see through so I had no way of knowing. I quickly made a cheese roll (my lunch roll) and peace regained.

So I went to safeway the next day, I was in a good mood that day, so I started with the line "This loaf of bread woke me up at 2am" I explained what had happen and showed them the loaf and said "believe me, at 2am I really planed to shout at you!" they gave me a new loaf took my name and address and apologized.

I few days later I got a very nice letter from safeways along with £25 vouchers!!

[invisiblepiper]

[quote="mrsflibble"] "you catch more flies with honey than you do woith sh1t" quote]
What a brilliant saying Mrs F!