It's that time of year again! Aaaaagggghhhh!

A chance to meet up with friends and have a chat - a general space with the freedom to talk about anything.
User avatar
Milims
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 4390
Joined: Mon Oct 16, 2006 9:06 pm
Location: North East

It's that time of year again! Aaaaagggghhhh!

Post: # 202066Post Milims »

Yes it's the time of year for the tax credit nightmare! As you will probably all know, before the end of the month, those of us eligible for working and/or family tax credit have to renew our claims. Oh joy!
So I ring up the "help" line in order to give them my latest information. Once I have fought my way thru the security questions (Where did you go on holiday when you were three? What was the name of your late grandmothers cat? ) I begin to furnish them with my update. It goes like this "I've changed my job again. My present employer is...... I began on such and such a date. I will earn this amount per week. Then comes the killer question "How much have you earned in the last tax year?" Now bearing in mind that I usually have at least 2 jobs within a year and a couple of times on benefits in between times, my usual answer is "I'm not sure, but if you simply add this information to the information I last gave you last time, you will come up with an appropriate figure".
"But I can't. You have to tell me what you have earned this year and what you will earn next year" "But I can't - I can't guarantee how long I will be in this job, therefore I can't tell you how much I will earn next year (For this bit read "look you dipsh*t I don't have the gift of proficy!")
"Well you'll have to provide me with a figure"
"OK I earn x per hour and work x hours per week - do you have a calculator?"
"erm......?"
"well if you multiply the hours I work by my hourly rate then by the number of weeks in the year then you will come up with the relevant figure. Then if you add that to the information I've already given you over the past year you should find out what you want to know"
" But you have to tell me"
"Why?"
"Because this is a legal document"
"eh?"
"because this is a legal document"
"Ok - what information have I already given you?" "I can't tell you"
"Why"
"Because that's the system. You have to tell me"
"But I have already told you"
"I know. But you still have to tell me"
"But I can't"
"Why"
"Because when my employer filled in my P60 they only put 1 months earnings on it"
"But you have to tell us what you earned in the year"
"But you already have that information so if you simply add the new bit of information to the old but you'll have what you want" (but now I'm shaking and on the verge of tears)
"But I can't". At this point OH comes over and I run into the kitchen a gibbering wreck wishing desperately that my fairy godmother would appear with a large G&T) OH says to tax person "you already have this information, please put me onto your supervisor" Cue tinny on hold version of the Four Seasons - enough to drive any sane person potty. Five mins later no supervisor. OH hangs up.
I have a flash of inspiration I know - I'll ring the tax office and find out what I've earned this year. 25 mins on hold later the phone is answered and we are back to the security questions - strangely enough almost identical to the first lot.
"Can you please tell me what I've earned this year"
"No, not over the phone, we have to write to you"
"Ok no problem. I need it for my tax credit claim. Can you tell them, after all you are both dealing with my yearly earnings and are HM Revenue and customs"
"No we are a differnet department"
"I know that but since you are the same company and you have the information that they want can't you tell them?"
"no"
"Why"
"Because we are a different department (get this for and explanation) we take your money and they give you money"
"I know that, but..."
(Interrupts) "Do you want me to send you this information or not?" (In such a sarcastic tone that I can hear the eyes rolling)
"Yes please and can you please put me onto your supervisor....." :angryfire:
They say that if you put an infinate number of monkeys into a room with a typewriter each they can write shakespear. I don't think this is true - I think they have written the taxation system that defies logic!
Let us be lovely
And let us be kind
Let us be silly and free
It won't make us famous
It won't make us rich
But damn it how happy we'll be!
Edward Monkton


Member of the Ish Weight Loss Club since 10/1/11 Started at 12st 8 and have lost 8lb so far!

Susie
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 806
Joined: Wed Sep 09, 2009 3:29 pm
Location: Cambridge
Contact:

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202099Post Susie »

But what was the name of your late grandmother's cat? :iconbiggrin: Was it Fluffy? Have I guessed?

I think they make it impossible to put people off claiming. I know that's cynical. Well done for persevering, I would have sworn a lot and got nowhere!
blog
shop
that's it ;-)

User avatar
Milims
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 4390
Joined: Mon Oct 16, 2006 9:06 pm
Location: North East

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202100Post Milims »

Susy I think you are right, the first woman I spoke to actually said to me "well you can always cease claiming!"
Oh and the cat was called "Smokey" so if you want to try to get thru the system to claim my tax thingy - good luck - you'll need it! :lol:
Let us be lovely
And let us be kind
Let us be silly and free
It won't make us famous
It won't make us rich
But damn it how happy we'll be!
Edward Monkton


Member of the Ish Weight Loss Club since 10/1/11 Started at 12st 8 and have lost 8lb so far!

User avatar
Gem
Living the good life
Living the good life
Posts: 240
Joined: Sun Aug 23, 2009 9:37 pm
Location: Somerset, UK

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202106Post Gem »

Oh blimey I have had the same issues when trying to get a rebate. 3 years on and I still have not seen a penny!

sarahkeast
Living the good life
Living the good life
Posts: 292
Joined: Wed Dec 23, 2009 8:26 am
Location: Longridge, Lancs

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202108Post sarahkeast »

OMG you are scaring me. I have only been back in UK for a year, so had to base my claim on US salary [which I cant find paperwork for, so had to go with guestimate] Just done some sort of renewal or confirmation of details form, assuming that is all i need, even tho they havent asked what I am earning this year. As long as they dont decide to "cease payment" we will be ok....
Sarah :flower:

Wombat
Site Admin
Site Admin
Posts: 5918
Joined: Tue Nov 23, 2004 8:23 pm
Location: Sydney Australia
Contact:

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202112Post Wombat »

And I thought it was bad here in Aus! :hugish:

Nev
Garden shed technology rules! - Muddypause


Our website on living more sustainably in the suburbs! - http://www.underthechokotree.com/

User avatar
battybird
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 655
Joined: Tue Jul 10, 2007 7:05 pm
Location: Kent / central portugal

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202152Post battybird »

A few years ago we had a tax investigation!! If you think your experience was bad...well!! It actually started as I noticed that we had entered some figures twice (the accountant had checked but did not notice!) I told him and the result was that the tax office wanted to investigate the previous four years! They wanted to know how many chickens we had, how many eggs were laid, what we did with them. How we paid for seeds to plant for veg, where we went in the eves (nowhere with three kids!! or only if I had enough babysitting circle for points!) If we had holidays (NO!!) They then wanted me to analyse every payment into my (personal) current account above £20! As my husbands accounts were all seperate and I felt that was enough trouble keeping his records straight, I had somewhat neglected my account and certainly four years ago was a challenge! After 18months of worry, lots of expense as we had to pay the accountant to represent us (sacking him at that stage would apparently have looked as though we were guilty!!) and lots of meetings, they decided that they owed us £300!! I can't help thinking their time would have been better spent looking at larger businesses!
Had to start a claim for DLA for OH yesterday and spent 50 mins on phone trying to get information (same sort of questions as Milims but inside leg measurement too!) and then was told they would send a form which I can fill in to see if he qualifies! Thought we were doing that...actually wonder what I was giving the info for?? Maybe they are doing statistics...who knows :dontknow: At least I dont have to do tax returns for OH now! :lol:
I am just glad they have "simplified" the system...what was it like before??? :roll:
The cockerel makes the noise, the hen produces the goods!! anon

TheGoodEarth
Living the good life
Living the good life
Posts: 381
Joined: Wed Feb 11, 2009 1:48 pm
Location: Near Perth, Scotland

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202153Post TheGoodEarth »

Milms - assuming the jobs you have had are legit can't you just add up your pay slips for the last tax year? And then just tell them that without a crystal ball you might expect to earn the same again next year?
No matter how much you push the envelope, it'll still be stationery

Daveswife
margo - newbie
margo - newbie
Posts: 17
Joined: Thu Jul 05, 2007 1:53 pm
Location: Nottingham

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202169Post Daveswife »

This type of form is surely created by someone who has never had to fill in this type of form.
"If you've got the fabric, I can run something up for you."

MuddyWitch
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 2460
Joined: Tue Dec 16, 2008 3:13 pm
latitude: 52.643985
longitude: -1.052939
Location: Leicester, uk, but heading to Ireland

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202175Post MuddyWitch »

I'm having similar problems with the Child Benefit dept.

C moved out (after a huge row, she stropped off to her b/f) so I rang them. They asked a few brief questions & duly said my benefit would cease with immidiate effect. that was July last year. In DECEMBER I recieved the £40 they owed me!!!

In Jan C's b/f dumped her & ordered her out of his flat. Much grovelling & hugs & she came home (Of course she could have come home at any point)

As she was doing 'A' Levels in what I would call the Sixth Form I was entitled to have the CB reinstated. I rang on the 5th Jan....'we'll send a form, no we can't restart the benefit over the 'phone'

I rang again in Feb...'We've been busy, we'll send the form now'

I rang again in April...'So sorry, form now in the post, please don't ring again for 28 days'

I rang again in May...'So sorry, form in post'

Form actually arrived!!!

I filled t in & posted it back, 1st class, the same day.

I've just recieved a letter telling me 'You are only entitled to CB from 22 March due to late notification, we can not back date payments more than three months NO MATTER WHAT THE DELAY' (my emphasis)

Copy sent to MP...more in hope than expectation. Methinks they'd want overpayment back for more than three months.

MW
If it isn't a Greyhound, it's just a dog!

User avatar
Milims
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 4390
Joined: Mon Oct 16, 2006 9:06 pm
Location: North East

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202215Post Milims »

ruth56 wrote: Had to start a claim for DLA for OH yesterday and spent 50 mins on phone trying to get information (same sort of questions as Milims but inside leg measurement too!) and then was told they would send a form which I can fill in to see if he qualifies! Thought we were doing that...actually wonder what I was giving the info for?? Maybe they are doing statistics...who knows :dontknow: At least I dont have to do tax returns for OH now! :lol:
I am just glad they have "simplified" the system...what was it like before??? :roll:
Ruth you have my sympathies - it seems to me that these people who allegedly know what they are doing with our money simply don't!
Beware of the DLA thing - my OH was awarded it and then had it taken from him as he didn't have a problem with cooking & shopping etc - of course he didn't - I do it! He is now socially isolated as the DLA went towards a motability car and that was taken from him with the DLA, and the bus from here is infrequent and a painfully atrocious journey (it takes 45 mins to travel 8 miles on seats that are so badly designed that your feet don't actually reach the floor unless you are 6'5", on a very twisty road) - it even hurts me to do it! He still can't really stand long enough to chop a hand full of spinach, but because about once a week or so, he can muster the strength to walk the few hundred yards to the village shop (whilst holding my hand) he's not entitled to DLA. So in order for him to attend any doctors appointment it costs around £40 in taxi fares!
That said his review for incapacity benefit was hilarious! He was asked to touch each finger tip to his thumb and laid down on a bed to see if he could lift his legs into the air - both of which he was more than capable of - after all how often in the day do we touch our finger tips individually to our thumbs - even with arthritic hands, and of course he can lift his legs in the air - his problem is with his feet! Even the assessor indicated that she thought it was daft!
Actually I take it back about the monkeys - they could have done a much better job!
Let us be lovely
And let us be kind
Let us be silly and free
It won't make us famous
It won't make us rich
But damn it how happy we'll be!
Edward Monkton


Member of the Ish Weight Loss Club since 10/1/11 Started at 12st 8 and have lost 8lb so far!

Susie
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 806
Joined: Wed Sep 09, 2009 3:29 pm
Location: Cambridge
Contact:

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202251Post Susie »

I used to do a bit of benefits advice and I used to go through DLA forms with people. Don't get me started! People who should *definitely* get DLA can easily just not do because they don't know the answers the form wants you to give - it's not a question of giving the wrong answers, just that the form looks at it in a very particular way, and if you don't, you're at a disadvantage.
blog
shop
that's it ;-)

User avatar
boboff
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 1809
Joined: Mon Jun 08, 2009 9:29 am
Location: Gunnislake,Cornwall

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202252Post boboff »

When I stopped working full time I rang them and told them what happened, then I filled in the renewal form with actual figures, I sent in a Tax return which was reflective of the information I had provided.

They then sent out the confirmation twice with the old information on, and then when I phoned and asked why, they said well we did not really think you meant it!

As an ex-accountant I LOVE forms, but as for waiting 6 months to get a form I really hope that they back date it as it is obvious that they have messed up, the recent budget announcement that backdating will only now go back a month will only compound this issue.
Millymollymandy wrote:Bloody smilies, always being used. I hate them and they should be banned.
No I won't use a smiley because I've decided to turn into Boboff, as he's turned all nice all of a sudden. Grumble grumble.
http://boboffs.blogspot.co.uk/

User avatar
battybird
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 655
Joined: Tue Jul 10, 2007 7:05 pm
Location: Kent / central portugal

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202289Post battybird »

We have decided not to go for DLA for the moment...filling the form in was so hard as it does not apply to him (or many others I am sure) although he is dizzy all the time and has fairly frequent days when it is worse, has problems communicating (facial paralysis) and c annot close one eye, he copes fairly well and can do a fair bit on his own some days. Needs me to tape his eye at night but where do you put that on the form!! He just cannot work as he is a builder and cannot cope with ladders and stuff for the time being. He should fit into a "box" needing feeding and personal care, taking to the loo etc!! It is more trouble than its worth trying to persuade them that there is any need. We will wait till its worse and apply then and maybe he will conform more then!! :dontknow: Oh for the days when someone sat opposite you and looked at the problems. Health issues dont all fit the forms. :banghead:
Lots worse off than us but its annoying when others seem to get these things easily :(
This has turned into an "ish rant" :icon_smile: sorry!!
The cockerel makes the noise, the hen produces the goods!! anon

User avatar
citizentwiglet
A selfsufficientish Regular
A selfsufficientish Regular
Posts: 848
Joined: Fri Jan 04, 2008 3:02 pm
Location: Just outside Glasgow

Re: It's that time of year again! Aaaaagggghhhh!

Post: # 202310Post citizentwiglet »

You know, I have the easiest tax credit form in the world.

R's income - £17,501 a year.
My income - zero.
Childcare costs - none.

It has been exactly the same for the past four years, yet every year when they send me my reward notice, they optimistically forecast that R will get a £500.00 per year payrise in January, so my tax credits drop by a few quid. Every January I phone them and tell them that, no, he isn't getting a payrise. And every June they end up paying me back about £300.00 because their optimistic forecast was completely wrong ........

I still crap myself every time the form comes through, though. And every time the awards come through. Interestingly, although my Child Tax Credit has pretty much stayed the same, our WTC has been cut from £48.00 to £24.00 per month, despite R not having had any kind of pay increase.
I took my dog to play frisbee. She was useless. I think I need a flatter dog.

http://reflectionsinraindrops.wordpress.com - My blog
http://www.bothwellscarecrowfestival.co.uk - Scarecrow Festival
http://bothwellcommunitygarden.wordpress.com - Community Garden

Post Reply