and have at times been reduced to a gibbering wreck by the ineptitude of so many big companies - firstly you get the "corporate" website, designed to confuse and frustrate - many don't even list contact 'phone numbers! Then if you are lucky enought to find a number, you call it, and get the "press 8" nonsense, then eventually you get a 12 year old girlie on the line - you concisely describe your needs (including the fact that this is business they presumably want, worth lots of money!), and you get a pathetic "oh there's nobody in at the moment, can I get them to call back"
The exception that proved the rule was a Dutch company - clued up receptionist,with impeccable English - straight through to sales manager, he's doing some complete costings for me, which he's promised to email me today! - why on earth can't English companies take a leaf out of their book?
(I spent a whole week bombarding one English "big name" with requests for similar information both by email and telephone, eventually, I gave up!)
