We recently left a house we were renting. It was owned by a private landlord and all our dealings went through an estate agent. All the dealings are legal, we've paid all our rent, not done anything wrong etc etc - nothing dodgey going on!
The estate agents however were awful. They were rude, seemingly couldn't read or write or remember conversations, made countless mistakes and then blamed us. They tried to blame us for things to get money from us. They did not do their job properly or stick to their own contracts at all. Out of all this my main concern is their rudeness both in person and through action.
If you're going to be shit at your job that's one thing but if you're then going to blame me for that then I take it personally.
What can I do? I was caused a lot of stress by them - a lot. Maintenance on the house was not carried out, and they claim to have no record of us reporting anything, despite us doing so. I think we can find emails that we sent but we didn't record any telephone conversations because we're not nuts!
I'm not totally sure what I want done, I just know how upset I am and how unacceptable I find it all. Maybe I ought to simply forget about it? I am very cross though!!
